At ShevaTechs Pte. Ltd. ("ShevaFood", "we", "our" or "us"), your privacy matters to us. This Privacy Policy describes how we handle your personal information when you access or use our website (https://www.shevafood.com) and our platform.

By using our services, you agree to this Privacy Policy and the collection, use, and storage of your information as described herein.

1. Who We Are

ShevaTechs Pte. Ltd. 68 Circular Road, Singapore (049422) Email: contact@shevafood.com

We operate a SaaS platform providing dynamic QR codes, digital menu creation, click and collect functionality, and additional marketing and analytics tools for professionals in the food and hospitality industries.

2. Information We Collect

We may collect the following types of personal data:

• Identity data: Full name
• Contact data: Email address
• Account data: Encrypted password, account preferences
• Technical data: IP address, browser type and version, device information, timezone, language settings
• Transaction data: Subscription status, transaction history (via secure payment gateway)
• Usage data: Service usage metrics, session interactions, content accessed
• Cookies and similar technologies: Used to facilitate navigation, functionality, analytics, and personalization (see section 6).

We collect this information either directly from you or automatically when you interact with our website.

3. How We Use Your Information

We may use your information to:

• Provide and operate our services
• Authenticate users and maintain accounts
• Process payments and send billing notifications
• Communicate updates, system messages, or service changes
• Improve service performance and user experience
• Comply with applicable legal and regulatory obligations

We do not sell your personal data to third parties.

4. Legal Grounds for Processing

We process your data on the basis of:

• Your consent
• The necessity to perform a contract
• Our legitimate interests (platform security, customer support, marketing, analytics)
• Legal obligations

You can withdraw your consent at any time without affecting the lawfulness of prior processing.

5. Retention of Data

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy. Generally, your data will be retained until:

• You request deletion of your account
• We determine it is no longer needed for business or legal purposes
• A reasonable period of inactivity has elapsed

6. Cookies and Tracking

Our platform uses cookies and similar technologies for various purposes. This may include session management, performance analytics, and experience optimization.

We may also use anonymous or aggregate tracking to better understand platform usage. You can manage your cookie preferences through your browser settings or via the cookie banner on our website.

7. Data Sharing and Subprocessors

We may share personal information with carefully selected partners and service providers who help us deliver our platform. This may include:

• Payment processors
• Cloud infrastructure providers
• Email and notification services
• Usage analytics tools

We ensure these third parties are subject to confidentiality and data protection obligations consistent with applicable laws.

8. Security of Your Information

We implement reasonable security practices and procedures to protect your data. This includes access controls, secure protocols, and regular reviews of system performance and infrastructure. However, no online service can be 100% secure.

9. International Transfers

Your data may be stored and processed in countries other than your own, including Singapore and other jurisdictions where our infrastructure or third-party providers operate. When we transfer data internationally, we take appropriate measures to ensure its protection, such as standard contractual clauses or equivalent safeguards.

10. Your Rights (EU and GDPR)

If you are located in the European Economic Area, you have the right to:

• Request access to your personal data
• Request correction or deletion of your data
• Object to or restrict processing of your data
• Request data portability
• Lodge a complaint with a supervisory authority

You can exercise these rights at any time by contacting: contact@shevafood.com

11. Changes to This Privacy Policy

We may revise this Privacy Policy to reflect changes in our services, legal obligations, or industry standards. When we update the policy, we will post the revised version on our website and update the "Last updated" date.